FAQ & HELP

The LSP (Last Selling Price) is the price at which a product was most recently sold to a customer. The price for new customers will be shown in the updated quote, which may vary—higher, lower, or unchanged—depending on the most current pricing from our partners.

To find the spare part you need, simply enter the part number in our search bar, or use the filters menu to select the relevant category and brand. If you can't locate the part, you can submit an RFQ (Request for Quote) form, where you can manually add the product details. Our sales team will reach out to you to gather more information and assist with processing your quote.

Yes, all our products come with a manufacturing guarantee. The specific details of the guarantee will be provided at the time of order confirmation.

Yes, we are committed to providing reliable industrial spare parts to ensure the smooth functioning of your operations.

We specialize in the procurement of industrial products, including pneumatic, automation, electrical, and electronic supplies.

Yes, all our products are 100% original. We source them directly from manufacturers, authorized distributors, and trusted suppliers to ensure their authenticity and quality. Additionally, all products are factory-sealed to guarantee they are brand new and untampered with.

You can explore our range of supplies on our website or by contacting our team for detailed information.

Our components are essential for maintaining production lines, service equipment, factory operations, maintenance services, and other industrial needs.

To help us identify your product swiftly and accurately, please provide the following key details:

1. Part Number or Product Serial Number
2. Brand

Yes, all our agreements with transport companies include insurance coverage for damages or accidents.

Yes, we do! Thanks to our strong partnerships with top global transport companies, we are able to provide our clients with the most competitive shipping rates.

Delivery times are influenced by factors such as product availability, the destination country, and the location from which the item is sourced.

We offer various transportation options based on the order volume and the client’s location to ensure safe and efficient delivery. The transport methods we provide include:

• Air freight
• Sea freight
• Road transport

This approach allows us to select the most suitable method for your delivery requirements.

Yes, our logistics experts ensure seamless importation of goods by managing all required documentation and addressing customs clearance needs to avoid any potential complications.

The LLT (Last Lead Time) represents the most recent lead time used to ship a product to one of our customers. The updated lead time, which may be shorter, longer, or unchanged, will be provided in the revised quote based on the latest information from our sourcing partners.

Upon approval of our RFQ (Request for Quotation), please submit your Purchase Order (PO) to initiate the order. The processing will be carried out in accordance with the commercial terms and conditions specified in the RFQ.

Refunds for cancelled orders are processed in accordance with our commercial terms and conditions. The available options are:

1. Refund to the original payment method: When applicable, we will refund the amount through the payment method used for the initial transaction.
2. Refund as store credit: Alternatively, with your approval, we can retain the refunded amount as a balance for future purchases.

For further assistance or to initiate your refund, please contact our customer service team.

Our payment terms are tailored based on the nature of our relationship with clients, their order history, and a thorough evaluation of their financing options through our partnered financing company. Depending on this assessment, we offer the following payment structures:

• 100% advance payment
• 50% advance payment, with the remaining 50% due upon readiness to ship
• 30% advance payment, with the remaining 70% due upon readiness to ship
• 50% advance payment, with the remaining 50% due within 30 days
• 30% advance payment, with the remaining 70% due within 30 days
• Payment due within 30 days
• Payment due within 60 days
• Payment due within 90 days

Please note: To validate any of these payment terms, you will need to complete the web credit account form

We offer a variety of payment options to accommodate your needs, including:

• Wire Transfers (SWIFT)
• SEPA Direct Debit (Europe)
• BACS Direct Debit (UK)
• Credit and Debit Cards
• Digital Wallets (PayPal)
• ACH Transfers (U.S.A.)

Should you have any further inquiries about payment methods, please don’t hesitate to reach out to us.

You can submit your RFQ (Request for Quotation) through the following methods:

1. Via Our Website: Complete the RFQ form on our website and submit your request directly.
2. Through Our Sales Team: Share your RFQ details with our sales team via email or other communication channels.

Once your RFQ is received, we will strive to offer you the most competitive pricing and favorable commercial terms in the market.

Returns are accepted based on our commercial terms and conditions, under the following circumstances:

1. Incorrect Product Delivered (Mismatch with Your Purchase Order)
   If the product you receive differs from the one listed in your Purchase Order (PO), we will acknowledge this as an error on our sales team's part and will process the return.
2. Product Damaged During Shipping
   In the event the product arrives damaged due to shipping or transport, we will accept the return and take appropriate action.
3. Product Compatibility Issues
   If the product is correct but the version does not align with your existing model, we will work with the manufacturer to either authorize the return or assist in resolving any installation challenges.

Yes, we can support an exchange if the product does not meet your needs or required specifications. However, please note that this operation is not guaranteed by our partner manufacturers.

Absolutely. We aim to facilitate continuous growth for our clients by offering robust support services tailored to their needs.